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How penidabet link Handles Your Personal Data

Your privacy matters to us at penidabet link — every piece of information you share when opening an account, making a deposit via DANA, OVO, GoPay or QRIS…

Encrypted account dataDANA, OVO, GoPay, QRIS transaction privacyNo third-party data salesRight to request deletionJakarta & Yogyakarta coverage

Explore lobby Read FAQ

Browse What Data We Actually Collect

penidabet link Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect the information you provide directly: your name, email address, phone number, and the payment method details you use — whether that is DANA, OVO, GoPay or QRIS. We also collect technical data such as your device type,

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IP address and session timestamps to keep your account secure and functional. Transaction records tied to your deposit and withdrawal history are retained for a period required by applicable financial record-keeping obligations, which depends on local law. We do not sell, rent or trade your personal
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data to third parties for marketing purposes. Any data sharing that does occur — for example, with payment processors like DANA or OVO — is strictly necessary to complete your transaction and is governed by a data-processing agreement.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is stored, want to update the personal details on your account, or need to submit a formal data-access request, our dedicated privacy support team is available seven days a week. You can reach us via live chat between 08:00 and 23:00 WIB, through our support email for written requests, or via the in-account help form for account-specific queries. Players in Yogyakarta and Jakarta can expect a first response within two hours during peak hours.

Team online

Live Chat

Available daily from 08:00 to 23:00 WIB. Start a chat session directly from your account dashboard and ask our privacy team any question about your stored data or account details.

Email Request

Send a written data-access or deletion request to our privacy email address. We respond within 48 hours and confirm every action taken on your account in writing.

In-Account Help Form

Log in, navigate to Settings, then select Privacy & Data to submit a form tied directly to your account. This is the fastest path for corrections to personal information or payment method details.

HOW WE PROTECT YOU

Open Our Security and Data Practices

We apply several layers of technical and operational controls to protect your personal data from the moment you open your account to the day you choose to close it.

End-to-End Encryption

All data transmitted between your device and our servers uses TLS 1.3 encryption. This applies to account login, payment submissions via DANA or OVO, and every support message you send through live chat.

Cookie Policy

We use strictly necessary cookies to keep your session active and preference cookies to remember your language and payment settings. You can review and withdraw cookie consent from the cookie banner at any time without losing account access.

Account Security Controls

Two-step login verification is available to all accounts. We recommend enabling it via Settings under Security. This step is especially important if you use shared devices to access the lobby or check your withdrawal status.

Data Retention Schedule

Account profile data is kept for the duration your account is active plus a statutory period that depends on local law. Transaction records linked to GoPay or QRIS payments follow the same schedule and are not held beyond the required window.

Who Can See Your Data

Only authorised penidabet link staff with a legitimate operational need can access your personal records. Access logs are audited monthly, and no marketing team has access to individual account or payment data.

How to Request Changes

Submit a data correction or deletion request through live chat, email or the in-account Privacy & Data form. We confirm receipt within 24 hours and complete verified requests within 14 working days.

Explore Answers to Common Privacy Questions

The questions below cover the situations we hear about most from you — from how your DANA or OVO payment records are stored, to what happens to your data if you close your account. If your question is not here, our live chat team is available until 23:00 WIB every day.

We collect your name, email, phone number, and the payment method you register — DANA, OVO, GoPay or QRIS. We also log your device type and IP address for security purposes. No additional data is collected without your explicit action.

We share data only with payment processors like DANA or OVO to complete your transactions, and only the minimum information needed. We do not sell your data to advertisers, affiliates or any external marketing service under any circumstances.

Transaction records tied to deposits and withdrawals — including those processed via GoPay or QRIS — are retained for a statutory period that depends on local law. Once that period ends, records are deleted from our active systems.

Yes. Submit a data-access request via the in-account Privacy & Data form under Settings, or email our privacy team. We will compile and send a copy of your personal data within 14 working days of verifying your identity.

Contact us through live chat between 08:00 and 23:00 WIB or use the in-account Privacy & Data form. After we verify your identity, deletion is completed within 14 working days, subject to any retention period that depends on local law.

We use strictly necessary cookies for session management and optional preference cookies for language and payment settings. You can withdraw consent for optional cookies via the cookie banner. Disabling preference cookies does not affect your ability to log in or make deposits.

Your profile is deactivated immediately upon confirmed closure. Financial records are retained for the statutory period that depends on local law, then permanently deleted. You will receive an email confirmation once the deletion process is fully complete.

How penidabet link Handles Your Personal Data

Reach Our Privacy Team Directly

Live Chat

Email Request

In-Account Help Form

Open Our Security and Data Practices

End-to-End Encryption

Cookie Policy

Account Security Controls

Data Retention Schedule

Who Can See Your Data

How to Request Changes

Explore Answers to Common Privacy Questions

01 What personal data does penidabet link collect when I open an account?

02 Does penidabet link share my data with third parties?

03 How long does penidabet link keep my transaction records?

04 Can I request a copy of the personal data you hold about me?

05 How do I ask penidabet link to delete my account data?

06 What cookies does penidabet link use and can I turn them off?

07 What happens to my data if I close my penidabet link account?

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